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What is Training End User?
Training End Users is like a learning process for person who operate a piece of software. Or you can say it is a learning
process of skills and knowledge about software that workers need on the job.
Importance of Training End User:
Because Technology is changing day by day, the skills and knowledge workers need on the job are rapidly changing
and require improvement in Training Systems. As a result, both industry managers and researchers are challenged to find new
ways to train employees. In order to achieve the maximum benefits of change, management realize that workers are generally
able to perform the level their jobs require or allow but they need some training on the new information system they are using
for job. For that corporate become responsive to provide training.
Training Process:
The training process is a function of factors such as, training method, content, Training tools, time, and trainer
and the most important factor is trainee. Selection of these factors depends upon the trainee needs and task.
Training Methods can be used in Training Process:
Computer Based Training (CBT),
Instructor Based Training (IBT), and
One-on-One Tutorials
Training Tools:
Selection of training tools depends on several factors such as the trainer's ability to use the tool, the nature
of its use in training, cost of the tool, and so on. Use of a computer as a teaching tool may improve learning, if used effectively.
Time and Content:
The amount of time available for training affects the nature and amount of content to be effectively presented during
training. Content, in general, refers to the material presented during the training process. Content may be presented in oral
or written form through a delivery media (tools). The nature of content depends upon the task, and trainer's ability to effectively
present content in a format that is effective for trainees to grasp. The selection of time and content is contingent upon
the overall circumstance of training requirements such as size of the class, schedule, and time available.
Trainer and Trainee:
Now the two most important factor of the training process are trainer and trainee. Trainer is instructor who teaches
something and trainee is student who learns something.
Outcome of Training Process:
Spend less time spent seeking support and more time on required tasks and deliverables.
Reduction in redundant, remedial technical support requests, lowering IT support costs.
Fewer errors and mistakes leading to faster, more reliable results.
End-users will feel better about their skills leading to improved morale and better results.
Detailed knowledge of systems functionality will lead to improved work flows and internal procedures
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